FAQ
ee77 FAQ — Deposits, Withdrawals and KYC
The most frequently asked questions about depositing, withdrawing, device issues, and identity verification at ee77 are answered on this page. Every answer is written with Bangladeshi players in mind — covering familiar payment methods such as bKash and Nagad and local requirements. If you cannot find an answer, our 24/7 support team is always available.
22 Q&As
Full answers in English
24/7 live chat support
For ages 21 and above
Deposit
Money Deposits
Find deposit methods, minimum amounts, and solutions to common issues at ee77. Before making your first deposit after opening an account at ee77 casino, read through this section once.
ee77 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank). The minimum deposit is the same for every method — ৳300. Send payment to the correct account number and save the transaction ID so you can show it to the support team if needed.
At ee77, the minimum deposit is just ৳300 for all game types — whether slots, live casino, or sports betting. This applies to every payment method: bKash, Nagad, Rocket, Upay, or bank transfer. There is no separate limit for any method.
bKash payments usually credit to your account within a few minutes. If more than 15 minutes have passed and the funds have not arrived, first check your bKash app to confirm the transaction was successful. If everything looks correct, contact ee77's 24/7 live chat with your bKash transaction ID and the amount — the support team will resolve it quickly.
Yes, the Nagad deposit process is essentially the same as bKash. The ee77 deposit page shows the dedicated Nagad number; send the payment there and confirm with the reference number. The minimum is ৳300, and if you have any issues, contact support with your transaction ID.
Yes. ee77 offers a 200% bonus on your first deposit, up to ৳5,000. Example: deposit ৳1,000 and ৳2,000 bonus is added, giving a total balance of ৳3,000. To withdraw the bonus, you must wager the bonus amount 20 times (৳2,000 × 20 = ৳40,000). Full terms for activating the bonus are on the Terms and Conditions page.
Contact ee77's live chat or email immediately and provide a screenshot of the payment, the transaction ID, and the number you sent it to. The support team will investigate and take the appropriate steps. To avoid this in future, copy and paste the number shown on the deposit page rather than typing it manually.
Device and App
Device and Technical Issues
Find answers to questions about mobile browsers, home screen shortcuts, and the app in this section. To download or install the ee77 app, use our official channels.
On Android, open the ee77 site in Chrome, tap the three-dot menu, and select "Add to Home screen". On iPhone, open the site in Safari, tap the Share button, and tap "Add to Home Screen". After that, the site opens directly from your home screen like an app, so you do not need to open the browser each time.
When you reconnect and log back in, the game tries to resume from where it left off. In most cases the round result is saved on the server. However, if you notice any discrepancy in a round or your balance, contact support with the game name, the time, and the round ID — they will investigate and resolve it.
Yes, the ee77 site is fully optimised for mobile browsers. Slots, live casino, and sports betting all run smoothly in any up-to-date browser — Chrome, Firefox, or Safari. If loading is slow, clear your browser cache and try again, or switch to a better network connection.
Both the ee77 Android APK and the iOS app are available through official channels. Do not download from third-party sites or app stores — there is a security risk. For details about the app, visit the ee77 APK page or ask via live chat.
Yes, the ee77 app is available for iOS and can be installed through official channels. iPhone users can also use the full site directly in Safari. Adding a shortcut to your home screen gives you an experience similar to an app.
First, restart your phone or browser and check that your network connection is working. Then clear your browser cache and cookies and reload the page. If the problem persists, contact the support team with your device model, browser version, and the name of the game — they will look into it promptly.
Withdrawal
Money Withdrawals
Withdrawing your winnings from ee77 is straightforward. Below you will find the withdrawal rules, processing times, and answers to common issues.
The minimum withdrawal at ee77 is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Once your balance is ৳500 or more, you can submit a withdrawal request at any time.
Withdrawals from ee77 via bKash, Nagad, or any other method are usually completed within 5 to 30 minutes. During busy periods or if additional verification is needed, it may take a little longer. If it has not arrived after 30 minutes, please let us know via live chat.
Yes, it is normal for a withdrawal request to show as "Pending" for a short time after submission — this is part of the standard process. Once the team completes verification, payment is sent within 5–30 minutes. If it has been pending for more than 30 minutes, contact support with your request ID.
Yes. For security reasons, ee77 only sends withdrawals to bKash, Nagad, Rocket, or Upay accounts registered in the player's own name. Sending to someone else's account is not possible. Make sure you register with your own mobile number and accurate details.
Common reasons for a rejected withdrawal: KYC verification not completed, wagering requirements on a bonus not yet met, or the name on the payment account not matching the account details. Contact the support team to find out the exact reason — they will explain it and help you resolve it.
Withdrawals via bank transfer are available at ee77. Transfers can be sent to major commercial banks in Bangladesh such as Dutch-Bangla Bank, Islami Bank, BRAC Bank, and others. The minimum amount is ৳500, and the bank name, routing number, and account number must be entered correctly.
KYC
Identity Verification (KYC)
Identity verification (KYC) is an important process at ee77 for secure transactions. Find out here when and how to complete verification. The responsible gaming guidelines contain further details on KYC requirements.
ee77 may request KYC verification for large withdrawal requests, if unusual activity is detected on an account, or to confirm account security. Verification may also be required before your first withdrawal. This is done to protect your account and ensure funds are transferred to the right person.
Normally a clear photo of your National ID (NID) or passport is required. In some cases, proof of current address (such as a recent bank statement or utility bill) may also be requested. Make sure the images are clear, show all four corners, and the documents are not expired.
KYC verification is carried out to prevent fraud and money laundering and to keep player accounts secure. It ensures that funds reach the right person. ee77 only allows accounts to be operated by individuals aged 21 or above, so confirming age is also part of this process.
All personal information submitted to ee77 is protected via SSL encryption and is used solely for the verification process. Information is not shared with any third party. For more details, you can read ee77's privacy policy.
If your submitted documents are not accepted, support will inform you of the reason by email or live chat. Rejection is usually due to blurry images, an expired document, or details that do not match your account information. Submitting the correct documents will restart the process.
After you submit your documents, the ee77 team reviews them and completes verification as quickly as possible. How long it takes depends on the quality and completeness of the information provided. You will be notified by email or live chat once verification is done. If you are waiting, you can ask for an update via support.
Have more questions? We're always here to help
If you cannot find an answer on this FAQ page, ee77's support team is available 24 hours a day, 7 days a week, ready to assist in Bengali and English. Live chat is the fastest option; for complex matters you can write to us in detail by email.