ee77 Privacy Policy
By opening or using an account on the ee77 platform, you agree to the terms described in this policy. This document explains in detail what information we collect, how we use it, and what steps we take to protect your data.
1. Information Collection — What We Need to Know
Running the ee77 platform requires certain information. This falls into two types — what you provide directly, and what is generated automatically when you use the platform.
1.1 Personal Information You Provide
The information you give us during account registration and subsequent activity is listed below:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Postal address and national ID number
- Payment method details (bKash, Nagad, Rocket, Upay)
- Messages or attachments submitted when contacting support
- Documents submitted for KYC verification
1.2 Automatically Collected Information
Certain technical data is automatically recorded when you access or use the platform:
- Device type, operating system, and browser version
- IP address and approximate location
- Login time, session duration, and page visit patterns
- Cookies and similar tracking technologies
- Referral source (how you arrived at the site)
- Transaction history and gaming activity logs
2. Purpose of Use
ee77 uses your information only to operate the platform, maintain security, and provide you with a better service. Your data is never sold commercially or used without authorisation.
Account Management
Your information is used to create, verify, and maintain your account. Age verification ensures the platform serves only users aged 21 and above.
Transaction Processing
Payment information is used to process deposit and withdrawal requests on time. This information is needed to carry out secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Fraud Prevention
Transaction and session logs are monitored to protect accounts and maintain platform security. If suspicious activity is detected, action is taken promptly.
Customer Support
When you seek support via live chat or email, your account history is used to resolve issues quickly. ee77 provides support in Bengali 24/7.
Platform Improvement
User experience is analysed to improve the platform's functionality and content. Usage patterns are reviewed to understand which games or sections attract the most interest.
Notifications and Updates
Your mobile number or email is used to keep you informed about bonus offers, transaction confirmations, and important policy changes.
3. Cookies and Tracking Technologies
ee77 uses cookies to operate the site. Cookies are small data files stored in your browser that help improve site functionality.
Essential Cookies
These cookies are essential for keeping login sessions active, verifying security tokens, and remembering language preferences. Without them, the site will not work properly.
Analytics Cookies
Analytics cookies are used to understand which sections users visit most and how long they spend on the site. The data collected is aggregated and anonymised.
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect how the site functions.
Cookie Duration
- Session cookies: Deleted when the browser is closed
- Persistent cookies: Stored for a set period
- First party: Operated directly by ee77
- Third party: Used for analytics services
4. Sharing Information with Third Parties
ee77 does not sell your personal information to any third party. However, in certain situations, limited information may be shared with trusted partners.
Payment Processors
To complete deposits and withdrawals, the necessary transaction information is shared with authorised payment processors including bKash, Nagad, Rocket, and Upay.
Fraud Prevention Agencies
Information may be shared with specialist security agencies to prevent money laundering and other illegal activity. This is for the protection of all users.
Legal Requirements
Relevant information may be provided to authorities to comply with valid legal orders or court directions. In such cases, we supply only the minimum information required.
5. Data Retention and Security
ee77 uses industry-standard technology to protect your information. SSL encryption ensures that all data transmitted between your browser and our servers is encrypted.
Retention Period
- All data is retained for as long as your account remains active
- After an account is closed, certain data is retained for a defined period as required by law
- Transaction records are kept for an extended period for financial audit purposes
- Requests to change marketing preferences are acted on promptly
Security Measures
- SSL/TLS Encryption: Secure communication on all connections
- Two-factor verification (OTP): For login and sensitive activity
- Firewall protection: Blocking unauthorised access
- Regular security audits: Identifying potential vulnerabilities
- Data encryption: Stored data is also encrypted
- Access controls: Only authorised staff can view data
6. Your Rights and Controls
ee77 believes you should have full control over your information. We always respect the rights set out in this policy.
1 Right to Access
You may request to view the information stored in your account at any time. We will provide that information within a reasonable timeframe.
2 Right to Correction
If any of your information is incorrect, request a correction through support. Keeping information accurate matters for both you and us.
3 Request for Deletion
If you wish to close your account, contact support. However, certain data may need to be retained for a defined period due to legal obligations.
4 Opt Out of Marketing Messages
If you do not wish to receive promotional emails or messages, make a request through account settings or via support. Transaction and security notifications will always be sent.
5 Data Portability
You may request a copy of your transaction history or account information. Contact support and the data will be provided in a convenient format.
6 Right to Lodge a Complaint
If you have concerns about a breach of the privacy policy, notify ee77 support directly. We treat every complaint seriously.
To learn more about responsible gaming, visit our Responsible Gaming page, which also covers how to set account limits and take a break.
7. Minors and Age Restriction Policy
Restrictions for Those Under 21
ee77 strictly follows a 21+ age policy. Persons under the age of 21 are completely prohibited from registering or using the platform. Age is verified at registration and identity documents may be requested if needed.
If we suspect that an account is being used by a minor, that account will be suspended immediately. Information belonging to minors is not knowingly collected, and if such information is found, it will be deleted without delay.
If a parent or guardian believes their child is using ee77, please contact support — we will act promptly.
8. Policy Changes and Updates
ee77 may update this privacy policy when necessary. If a significant change is made, a notification will be sent to your registered email or mobile number. Changes take effect from the date of publication.
If you continue using the platform after any update, it will be assumed that you have accepted the revised policy. We therefore recommend revisiting this page from time to time.
For common questions, visit our FAQ section, where answers to common questions about accounts, payments, and other topics are provided.
Change Notifications
- Notice to registered email
- Message on platform login
- Update date at the top of this page
- SMS notification for significant changes
9. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact the ee77 support team. We provide assistance in both Bengali and English.